Return RequirementsUpdated 20 days ago
To request a return, please follow these steps:
Provide your full name and order number
Let us know the reason for your return
Important return conditions:
Return shipping costs are the responsibility of the customer if the item is being returned because it is no longer suitable for your needs.
For Mattress Toppers and Every Comfort Pillows, we kindly ask that you try the product for at least 14 nights before requesting a return.
Please return the item in its complete state, including any accessories and bonus gifts.
Original packaging is not required for mattress topper returns.
Please note: Our office is not open to the public. Only courier companies are permitted to access our facilities for returns.
If you need help arranging your return or have any questions, feel free to reach out:
💬 Live Chat (bottom right corner of this page)
📧 [email protected]
📞 (02) 9387 4100