For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the
We offer flexible money-back guarantees based on the product you've purchased, so you can shop with confidence:. 30-Day Money Back GuaranteeApplies to most products. If you're not satisfied, you can request a refund within 30 days of receiving your o
We offer a 12-month warranty on all products, covering any manufacturing faults or defects. If your item is found to be faulty within this period, we will offer a repair, replacement, or refund, in line with Australian Consumer Law. Some products may
To request a return, please follow these steps:. Provide your full name and order number. Let us know the reason for your return. Important return conditions:. Return shipping costs are the responsibility of the customer if the item is being returned
Please do not send any parcels using 'Cash on Delivery' (COD) or 'More to Pay' services. We reserve the right to refuse acceptance of these parcels, and any associated charges may be deducted from your refund. Refunds will exclude:. Postage and handl
Refunds are processed within 30 business days of receiving your returned item(s).Your refund will be issued to the original payment method used at checkout. If we are unable to refund to your original payment method, we’ll provide a credit note for t
If you believe your product is faulty and still under warranty, here’s how to get started:. Contact our Customer Service TeamOur team will guide you through some basic troubleshooting to confirm whether the item qualifies for a warranty replacement o
If you return a product without prior authorisation from our Customer Service Team or without including the necessary information inside the package, your refund or replacement may be delayed or declined. To ensure a smooth return process, please alw