Returns & Refunds

For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the

What is your return policy?

Our return policy offers different money-back guarantee periods based on the product you've purchased. Here are the specific details for each category:

What warranty do you provide?

We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.

What are the requirements for returns?

To request a return, kindly follow these steps:. For all Mattress Toppers and Every Comfort Pillows, we kindly request that you've slept on them for at least 14 days before initiating a return. Please send the returned product or offer in its complet

What happens if I send a 'COD' parcel?

We reserve the right to refuse parcels that are 'COD' or 'More To Pay', and the associated charges will be deducted from your refund. Refunds exclude postage, handling and any shipping protection fee.

How are refunds processed?

Refunds will be processed within 30 working days of receiving the returned goods. The refund will be issued back onto the original card or payment method used for the order. If that is not possible, a credit note for the full order value with a 12-mo

What's the process for returning faulty products under warranty?

For faulty products under warranty, they must be approved for replacement by our Customer Service Team. Basic product troubleshooting may be carried out, and you may be required to return the products for assessment. SUPER SLEEPER PRO® will assess th

What if I return a product without necessary information and authorisation?

If you return a product without the required information enclosed within the package and without authorisation from a Customer Service representative, it may result in a replacement or refund not being granted. It's important to follow our return pro