Returning Faulty ProductsUpdated 21 days ago

If you believe your product is faulty and still under warranty, here’s how to get started:

1. Contact our Customer Service Team
   Our team will guide you through some basic troubleshooting to confirm whether the item qualifies for a warranty replacement or return.

2. Approval required
   Warranty replacements must be approved before any items are returned.

3. Return for assessment
   If required, you’ll need to return the product for inspection. If the item is found to be faulty and meets the warranty conditions, we will reimburse your return postage costs—just make sure to include a copy of the return postage receipt.

If you have any questions or need assistance, please contact our Customer Service Team:
💬 Live Chat (bottom right corner of this page)
📧 [email protected]
📞 (02) 9387 4100