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What are the requirements for returns?Updated 9 months ago

To request a return, kindly follow these steps:

  1. Provide your full name and order number.
  2. Specify the reason for the return.
  3. Please note that customers are responsible for the return shipping costs when returning a product that is unsuitable for their needs.

For all Mattress Toppers and Every Comfort Pillows, we kindly request that you've slept on them for at least 14 days before initiating a return.

Please send the returned product or offer in its complete state, including any accessories and bonus gifts.

Our returns address is: Suite 301/209 Oxford St, Bondi Junction, NSW 2022

*Please note that our office is not accessible to outside visitors, and only courier companies are authorized to access our facilities for return product shipments.

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