All articles

What are the requirements for returns?Updated 5 months ago

To request a return, kindly follow these steps:

  1. Provide your full name and order number.
  2. Specify the reason for the return.
  3. Please note that customers are responsible for the return shipping costs when returning a product that is unsuitable for their needs.

For all Mattress Toppers and Every Comfort Pillows, we kindly request that you've slept on them for at least 14 days before initiating a return.

Please send the returned product or offer in its complete state, including any accessories and bonus gifts. You are not required to return any mattress toppers in their original packaging. 

*Please note that our office is not accessible to outside visitors, and only courier companies are authorized to access our facilities for return product shipments.


Was this article helpful?
Yes
No